The four tenants of the book:
- Mirror Mirror, Confronting the Truth deals with open and honest conversations across the organization to result in satisfied and productive employees.
- Transparency to build Trust deals with sharing of financial information (good or bad) with all its employees.
- Inverting the management Pyramid, the sole focus of which is to make the people at the helm accountable to frontline employees. An initiative is 360 degree feedback.
- Recasting the Office of CEO, a value portal system where employees offer suggestions and solutions for change.