• Mr. Harsh Manglik, MD
• Mr. Sanjay Dawar, Managing partner-Supply chain
• Mr. Prithvi Shergill, Senior Executive-HR
The discussion highlighted the business processes at Accenture in general and how its end to end solution implementation helps it live up to its tag line- “High Performance. Delivered.” While Mr. Harsh Manglik stressed on the client relationship management and how Accenture ensures that the solutions are implemented successfully at the client’s end, Mr. Prithvi Shergill talked about the career opportunities and measures that Accenture has taken to reduce employee attrition and increase employee motivation in the current slowdown. Mr. Sanjay Dawar talked about the supply chain issues prevalent in India and how they are different from the issues in the rest of the world. He specifically highlighted the complexity of the Indian Retail supply chain given the vast expanse of the distribution network unlike in western countries where a large chunk of the distribution network is taken care of by large retailers like Wal mart. This in itself presented huge challenges in managing Indian supply chains. Upon being questioned about the different supply chain performance metrics that are applicable in different industries, he mentioned about the broad framework which is common to all supply chains across all industries apart from the metrics that vary in each industry per se. He also stressed on the fact that in the current scenario of attempts towards a never ending optimisation of the supply chain, it is imperative to try and implement cross industry effective supply chain measures in other industries. This was substantiated by the fact that an increasing number of mining & exploration companies are using 3PL for accessing capital goods and equipment which is a long standing successful inherent feature of the supply chain of the automobile industry. On the whole, it was an excellent interface for the students with the current supply chain industry practices.